A healthy customer relationship is one built on understanding, respect and trust.
We are aware of the potential risks which our operations may cause to the environment. It is the Group’s policy to ensure as far as is reasonably practicable and within the scope of current best practice, that our operations are carried out in such a manner so as to minimise any adverse impact of our activities on the environment.
All Group sites operate in accordance with the Group’s Health and Safety and Environmental policies and procedures. These policies and procedures are designed to ensure that the health and safety of all our employees and customers and anyone else who is affected by our activities is appropriately safeguarded.
The Group has previously undertaken a comprehensive carbon audit with a view to identifying environmental impact mitigation opportunities We have used the results of our carbon audit to highlight areas where we believe we can reduce the impact on the environment of our day to day activities and promote good environmental practices.
We recognise the importance of attracting talented people to our business. Our recruitment processes are rigourous and competency based. Our aim is to recruit the best.
It is therefore vital that we treat employees with respect, and ensure that proper account is taken of any issues or concerns they may have. Our employment practices, which are summarised below, take this into account.
We recognise that in addition to the economic benefits our trading activity brings, we have a wider social responsibility.
As such we actively support both local and national charities. During the year ended 31 March 2010 we donated £12,000 to charities. This included donations in support of employees participating in fund raising activities.
The Board is accountable to the Company’s shareholders for good governance and is committed to high standards of corporate governance throughout the Group.